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Does the X10 actually roll the paper cone?

No, technically the X10 does not roll paper into a cone, but holly smokes, it does make an awesome roll...
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Can I cancel my pre-order?

Please read our refund guidelines for more information on how you can cancel your pre-order. Click here to see our refund policy.
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Until when can I pre-order?

We have a limited number of units available on our first production rollout and with thousands of you having shown interest, our pre-order campaign could run for a short period only.
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Why should I pre-order?

If you can't wait like many and also want to experience the X10 first hand, then we suggest you pre-order now. We have a limited number of units available, which will be shipped in May. Next orders are expected to…
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When will I get my X10 if I pre-order?

With production starting during February, pre-orders are expected to be shipped out during May. Orders will be shipped in the sequence we will receive them.
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Why the pre-order campaign?

After years of development and preparing the X10 for mass production, we are now ready to start with manufacturing during February. We have had so much interest from so many of you, that we want to give you the chance…
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I still have not received my Jroll X10, what to do?

So, the receiving date have passed and you still without your X10? Obviously, something went wrong and this is what you need to check: Check here for your order tracking You can check with your local post office, sometimes the…
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How do I register my device?

Please go to https://jroll.com/product-registration/ We recommend you to do so as soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both…
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What are the payment methods i can pay with?

We accept most credit cards, stripes and bank transfer for large orders.
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How do I get my warranty service?

It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of…
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