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X10 User Guide

Here you can find all videos to help you operate the X10. User Guide
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Does the X10 actually roll the paper cone?

No, technically the X10 does not roll paper into a cone, but holly smokes, it does make an awesome roll...
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I still have not received my Jroll X10, what to do?

So, the expecting date of receipt has passed and you are still without your X10? Well, first of all we apologise, obviously, something went wrong and this is what you need to check: You can track your order with the…
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How do I register my device?

Please go to https://jroll.com/product-registration/ We recommend you to do so as soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both…
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What are the payment methods I can pay with?

Payment by Credit Card Our payment services iare provided in cooperation with Payabl. Currently the following credit cards are accepted: Mastercard and Visa. This payment method is available in all countries. When selecting Credit Cards as a payment option, enter…
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How do I activate my warranty service?

It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of…
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How can I cancel my order?

We aim to process orders as they come in, and once the order has been shipped out, it will not be possible to cancel the order. Having said that, un-opened devices purchased from Jroll.com can be returned for a refund…
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Can I make changes to an existing order?

Once an order has been placed, all wheels are in motion so making changes could get complicated, but in case you have an issue, please contact us and we will do our best to solve it.
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You’ve been charged for a declined transaction? or Charged Twice?

Declined transactions may appear on your billing statement as pending transactions. Within 5 business days, your bank will remove these pending transactions from your account. Because the transactions were declined, they will never be posted or permanently charged to your…
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Do you deliver to P.O Boxes?

No, because the Jroll X10 box won’t fit
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      Thank you for your visit, we deeply appreciate your interest in the X10! At this moment we are sold out, but not to worry, as our next production is underway and it will be ready in few months.

      If you would like to be notified when we restock, please subscribe to our updates here.

      Thank you for your patience and understanding as we prepare more X10s for everyone!

      For any concerns or questions feel free to reach us out: hello@jroll.com