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I missed the Pre-Order, when will I be able to purchase the X10 again?

We had a limit for the first batch which we have successfully reached. Our plan is to open our shop in June. If you wish for us to inform you once we go live again, please submit your contact details…
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Does the X10 actually roll the paper cone?

No, technically the X10 does not roll paper into a cone, but holly smokes, it does make an awesome roll...
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Can I cancel my pre-order?

Please read our refund guidelines for more information on how you can cancel your pre-order. Click here to see our refund policy.
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When will I get my X10 if I pre-order?

With production starting during February, pre-orders are expected to be shipped out during May. Orders will be shipped in the sequence we will receive them.
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Why the pre-order campaign?

After years of development and preparing the X10 for mass production, we are now ready to start with manufacturing during February. We have had so much interest from so many of you, that we want to give you the chance…
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I still have not received my Jroll X10, what to do?

So, the receiving date have passed and you still without your X10? Obviously, something went wrong and this is what you need to check: Check here for your order tracking You can check with your local post office, sometimes the…
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How do I register my device?

Please go to https://jroll.com/product-registration/ We recommend you to do so as soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both…
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What are the payment methods i can pay with?

We accept most credit cards, stripes and bank transfer for large orders.
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How do I get my warranty service?

It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of…
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How can I cancel my order?

Jroll automated fulfillment system is executing your order upon purchase, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from Jroll.com can be returned for a refund within 30 days of purchase.
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