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I still have not received my Jroll X10, what to do?

So, the receiving date have passed and you still without your X10? Obviously, something went wrong and this is what you need to check: Check here for your order tracking You can check with your local post office, sometimes the…
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How can I cancel my order?

Jroll automated fulfillment system is executing your order upon purchase, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from Jroll.com can be returned for a refund within 30 days of purchase.
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Can I make changes to an existing order?

Once an order has been placed, all wheels are in motion so we cannot make changes. In case you an issue please contact us and we will do our best to solve it.
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How can I verify that Jroll received my order?

Jroll automated system confirmation number will be shown as soon as your order is completed. You will simultaneously receive an email confirming that we've received your order. Your credit card will be charged when your order is submitted. A second…
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What kind of packaging should I expect to receive?

Brown box without a logo, inside you will find a nicer and more branded box and inside that the X10 waits for you.
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Just in case I have changed my mind; Can I get my money back?

We all have a change of heart sometimes and we can understand, in case you experience this with our products we will refund your money. Please note that to qualify for a REFUND you can do so up to 14…
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What comes with the Jroll X10 device?

The X10 Device, Grinding Cup, 10 x JTubes & Caps, C-Type Charger with 3 plug-in options and it will be contained in safe Jroll Case
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When will I receive my X10?

Pre-orders will be shipping starting from March 2023. Orders placed after the pre-order campaign are expected to be shipped out only during or after August.
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