Return Policy

Returns and Refunds
All UNOPENED and UNUSED products purchased through www.jroll.com may be returned for a full refund within fourteen (14) days following the date of receipt of purchase.

Products purchased from a Jroll retailers, should be returned to where they were purchased from and customers will be bound to the return policy the specific retailer has in place.

For warranty related returns, see jroll.com/warranty.

Conditions for Return
You may return an unused product purchased directly from jroll.com, within the above return period, subject to your compliance with the following conditions:
– You include all original packaging in like new condition,
– You include all accessories and documentation in undamaged, unused new condition,
– You include the product in undamaged, unused like new condition, and
– You include a receipt documenting your purchase of the product from jroll.com, within the above return period.

How to Return your Product
To initiate your return, please use the following procedure:
Contact Jroll Customer Support at orders@jroll.com. After we receive your email, and have confirmed that your product is eligible for return, we will provide you with the appropriate return address for the item. The customer must pay the shipping for the return package. Include the product and all required items listed above in the section “Conditions for Return.” The receipt of purchase must indicate the product to be returned, price paid, and date of purchase.

Refund Timing
Jroll will endeavor to issue a refund of your purchase within 10 business days of receiving an unused returned product that complies with the conditions for return set forth above. Jroll reserves the right to deduct the cost of return shipping from your order.

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      On a mission to simplify the Art of Rolling, we recently launched our first product, the X10, which is now available on an limited first release.

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