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Frequently Asked Questions

Pre Order

After years of development and preparing the X10 for mass production, we are now ready to start with manufacturing during February.
We have had so much interest from so many of you, that we want to give you the chance to claim your unit in our first production rollout.

With production starting during February, pre-orders are expected to be shipped out during May. Orders will be shipped in the sequence we will receive them.

If you can’t wait like many and also want to experience the X10 first hand, then we suggest you pre-order now. We have a limited number of units available, which will be shipped in May. Next orders are expected to ship again only in August.

We have a limited number of units available on our first production rollout and with thousands of you having shown interest, our pre-order campaign could run for a short period only.

Please read our refund guidelines for more information on how you can cancel your pre-order. Click here to see our refund policy.

Warranty

Once activated on our website, the Jroll X10 device warranty covers 2 years.

It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. To register your Jroll Product, please download the Jroll App and activate your warranty. Please note: Registration is required to receive warranty service.

To receive warranty service, contact the Jroll Support Team by submitting a support request. We will troubleshoot and move forward with warranty service if needed. The Jroll Support Team is available for Chat and Email support Monday-Friday, 9AM – 7PM Pacific Time. Click “contact” below to submit a support request.

Please go to https://jroll.com/product-registration/ We recommend you to do so as soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.

General information

The Jroll X10 is a helpful, dependable and utterly lovable companion. Our all-in-one device can weigh, grind and mix your herbs, and roll up to 10 perfect cones per cycle with a press of a button.

Please see here full instructions and short videos on how the Jroll X10 works and on how to use it. Click here

You can use any king-size, pre-rolled paper cones, although our official Jroll cones are designed specifically for the Jroll X10. 

The Jroll X10 can take enough herbs to fill 10 pre-rolled paper cones. Its grinder and mixing unit are removable and also sold separately – this way, the X10 can roll sticks using different blends for different.

Fit for royalty, the Jroll X10 holds king-size, pre-rolled paper cones. Our team is also currently testing 1¼ and king-size slim. More on this soon!

A single, full charge equals at least 50 fully filled king size cones. Battery levels can be checked at any moment via the menu. To recharge, use the USB-C charging cable provided.

Yes you can! One of the features we are very proud of is our grinder and mixing unit. Ground material drops into the mixing chamber and ensures a consistent and even mixture when applying multiple herbs.

The “Jtubes” are primarily used to hold the paper cones and have been engineered specifically for the filling process so that you can create that perfect smoke every time. They also function as a case so you can always take it with you on the go!

That really depends on how much you put in and the characteristics of your herbs. By nature the X10 adjusts the grinding time automatically based on amount of herbs inserted. Ranging from 20 to 40 seconds, and in case you want to control the grind, no problem, just hold down the grind button in grind mode for the desired time.

Only the grinder and mixing unit, which can be fully extracted from the Jroll X10, Can be inserted to a dishwasher. Cleaning once in a while is recommended and we made it as easy as possible for you. You can put it in the dishwasher, but you can also use alcohol wipes which are very effective as well.

No, technically the X10 does not roll paper into a cone, but holly smokes, it does make an awesome roll

My Order

Pre-orders will be shipping starting from March 2023.
Orders placed after the pre-order campaign are expected to be shipped out only during or after August.

The X10 Device, Grinding Cup, 10 x JTubes & Caps, C-Type Charger with 3 plug-in options and it will be contained in safe Jroll Case

We all have a change of heart sometimes and we can understand, in case you experience this with our products we will refund your money.

Please note that to qualify for a REFUND you can do so up to 14 days from the day of perches and the box must be sealed and unopened.

Brown box without a logo, inside you will find a nicer and more branded box and inside that the X10 waits for you.

Jroll automated system confirmation number will be shown as soon as your order is completed. You will simultaneously receive an email confirming that we’ve received your order. Your credit card will be charged when your order is submitted. A second email will be sent when your order ships.

Once an order has been placed, all wheels are in motion so we cannot make changes.
In case you an issue please contact us and we will do our best to solve it.

Jroll automated fulfillment system is executing your order upon purchase, it may not be possible to cancel an order once it’s been placed. Unopened devices purchased from Jroll.com can be returned for a refund within 30 days of purchase.

So, the receiving date have passed and you still without your X10? Obviously, something went wrong and this is what you need to check:

Check here for your order tracking

You can check with your local post office, sometimes the big shipping companies use a 3rd party to deliver the package to you and that may take few additional days for you to receive your X10 on time.

Nothing still? Please reach us out and let us know and we will do our best to solve this matter and to make sure you receive your device asap.

Billing

Declined transactions may appear on your billing statement as pending transactions. Within 5 business days, your bank will remove these pending transactions from your account.
Because the transactions were declined, they will never be posted or permanently charged to your account.
Unfortunately, during that time that the bank is processing the pending transactions, those charges will be deducted from your account balance. These funds are not being held by Jroll Ltd. and the pending status will be removed only by your bank.

You have been charged twice? Unfortunately, system errors may accrue, but not to worry, should this happen to you please contact us now.

We accept most credit cards, stripes and bank transfer for large orders.

Shipping

Well, in general yes! In case you are located in a far, far away country we will do our best to find a solution! let us know

Yes. Depends on your location, you will need to pay shipping costs.

Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

No, because the Jroll X10 box won’t fit

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