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Frequently Asked Questions

General information

The Jroll X10 is a helpful, dependable and utterly lovable companion. Our all-in-one device can weigh, grind and mix your herbs, and can prepare up to 10 perfect cones per cycle with a press of a button.

On our ‘How does it work’ page, you will find short videos showing the way. Click here

You can use any king-size, pre-rolled paper cones, although our official Jroll cones are designed specifically for the Jroll X10. 

The Jroll X10 can take enough herbs to fill 10 pre-rolled paper cones. The Grind & Mix unit is removable and also sold separately – this way, the X10 can roll using various blends for different times.

Fit for royalty, the Jroll X10 holds king-size, pre-rolled paper cones. Our team is also currently testing the 1¼ size. More on this soon!

A single, full charge equals at least 50 fully filled king size cones. Battery levels can be checked at any moment via the menu. To recharge, use the USB-C charging cable provided.

Yes you can! One of the features we are very proud of is our Grind & Mix unit. Ground material drops into the mixing chamber and ensures a consistent and even mixture when blending multiple herbs.

* Cycle – Grinding 10g and filling 10 Cones
We do advice to run a deep cleaning of the Gridning Cup and the X10 device every 2 Cycles – Please take a tour and watch our User Guide on how to do so
The X10 is not intended for tobacco or nicotine related products.

The “Jtubes” are primarily used to hold the paper cones and have been engineered specifically for the filling process so that you can create that perfect smoke every time. They also function as a case so you can always take it with you on the go!

That really depends on how much you put in and the characteristics of your herbs. By nature the X10 adjusts the grinding time automatically based on amount of herbs inserted – ranging from 20 to 60 seconds. In case you want to stop the grind & mix process, just press on the lid again.

No, technically the X10 does not roll paper into a cone, but holly smokes, it does make an awesome roll

My Order

Due to high demand, we aim to process and ship your order within 14 days. Upon checkout you will see the expected time it will take to ship your X10 to your address.

The X10 device comes with Grind & Mix unit, 10 Jtubes (including caps), Multi-region X10 Charger, a brush and cleaning cloth. All this is nicely contained in a safe custom X10 carry case.

We all have a change of heart sometimes and we can understand, in case you experience this with our products we will refund your money.

Please note that to qualify for a Refund you can do so up to 14 days from the day of purchase. Please read our Return Policy for more details.

The X10 comes in a custom carry case and will be shipped to you in a rigid and very discrete non-branded box.

Once an order has been placed, all wheels are in motion so making changes could get complicated, but in case you have an issue, please contact us and we will do our best to solve it.

We aim to process orders as they come in, and once the order has been shipped out, it will not be possible to cancel the order. Having said that, un-opened devices purchased from Jroll.com can be returned for a refund within 14 days of purchase. Please see our Return Policy.

So, the expecting date of receipt has passed and you are still without your X10? Well, first of all we apologise, obviously, something went wrong and this is what you need to check:

  1. You can track your order with the number that was provided.
  2. You can check with your local post office, sometimes the big shipping companies use a 3rd party to deliver the package to you and that may take few additional days for you to receive your X10 on time.
  3. Nothing still? Please reach us out and let us know and we will do our best to solve this matter to make sure you receive your device asap.

Shipping & Customs

Well, in general yes! In case you are located in a far, far away country we will do our best to find a solution! let us know

Yes. Shipping depending on your location, you will need to pay shipping costs. The shipping costs you have to pay will be indicated during the checkout process.
Depending on your country’s import regulations, you might also have to pay additional costs, such as customs processing fees, import duty & import turnover tax.

Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

No, because the Jroll X10 box won’t fit

Warranty

YES! Click here to register your device and get the full benefit of the Jroll X10’s 2 year warranty. Read more on the X10’s warranty here.

It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. To register your Jroll Product, please register your device here to activate your warranty. Please note: Registration is required to receive warranty service.

Please go to https://jroll.com/product-registration/ We recommend you to do so as soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.

Billing

Declined transactions may appear on your billing statement as pending transactions. Within 5 business days, your bank will remove these pending transactions from your account.
Because the transactions were declined, they will never be posted or permanently charged to your account.
Unfortunately, during that time that the bank is processing the pending transactions, those charges will be deducted from your account balance. These funds are not being held by Jroll Ltd. and the pending status will be removed only by your bank.

You have been charged twice? Unfortunately, system errors may accrue, but not to worry, should this happen to you please contact us now.

Payment by Credit Card

Our payment services iare provided in cooperation with Payabl. Currently the following credit cards are accepted: Mastercard and Visa. This payment method is available in all countries.
When selecting Credit Cards as a payment option, enter your credit card details and confirm your purchase. You will be charged immediately.

GooglePay

Pay conveniently and securely with GooglePay. You will be redirected to complete the payment after placing your order, and the charge will be processed immediately.

ApplePay

Pay conveniently and securely with ApplePay. You will be redirected to complete the payment after placing your order, and the charge will be processed immediately.

User Guide

Here you can find all videos to help you operate the X10. User Guide

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      On a mission to simplify the Art of Rolling, we recently launched our first product, the X10, which is now available on an limited first release.

      Please bear with us, as we are shipping in batches and new orders are expected to be dispatched in 14 days from purchase.

      Ready to elevate your experience to the next level? order now.

      Need to know more? Send us an email at hello@jroll.com